Claremont Savings Bank announced the retirement of Carol Vivian after 40 dedicated years to the Bank. Carol’s leadership, over these past 40 years, has left a lasting mark on the Bank, our staff and most importantly our customers. Her wisdom will continue to guide us long after she is gone.
Carol began her career with Claremont Savings Bank in 1985 as a Teller and spent the next 40 years working her way to Executive Vice President – Chief Customer Experience Officer. She has been the head of both Retail and Business Lending, Human Resources, and Retail Banking, which oversaw all Retail branches, Customer Service, Customer Care, and Consumer Lending in addition to Loan Operations and Deposit Operations.
In addition, as a member of the Executive Team, Carol collaborated with fellow executives to establish and oversee the Bank’s policies, long-term objectives, and the strategic direction of the Bank. This included shaping the organization’s vision, operational efficiency, and franchise growth, making high-level decisions that heavily influenced customer experience. Their collective leadership set the tone for the Bank’s culture and positioned it to adapt to evolving market conditions and technological advancements.
Carol had great institutional memory and knowledge that will be missed. Carol was an advocate for providing training and opportunities for advancement at CSB, and has a knack for recognizing talent and strong work ethic in CSB employees.
“You’ve built a legacy of excellence here. May your retirement be filled with everything you love,” stated David Finnerty, President and CEO of Claremont Savings Bank. “It’s been an honor working with you. Your commitment has left an incredible mark on CSB and on me. Enjoy your well-deserved retirement!”
