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April 4, 2024 - Claremont Savings Bank Partners with MANTL to Implement an Omnichannel Deposit Origination Experience for Businesses and Consumers

Claremont Savings Bank, a $550M bank headquartered in New Hampshire, today announced a partnership with MANTL, a leading provider of account origination solutions, to enhance its deposit account opening experience for businesses and consumers. MANTL’s suite of deposit origination products will integrate seamlessly with Claremont Savings Bank’s CSI core to enable new and existing customers to easily open deposit accounts online and via its five-branch network. 

With omnichannel technology by MANTL, consumers will be able to open a deposit account with Claremont Savings Bank in minutes. The new process will offer surprisingly easy funding, real-time application decisions, and instant account details to provide the immediate gratification that consumers expect from digital services.

Businesses will be delighted by an experience that bridges the gap between physical and digital channels to facilitate the seamless, secure flow of information between banker and customer regardless of location or device. Small and medium businesses will be able to open accounts in less than 15 minutes with minimal manual intervention. For complex businesses, beneficial owners and operators can fill out their portions of the application simultaneously, wherever they choose to do so, and can flow between virtual and in-person information collection when support from their banker is needed. Reducing the time it takes to open a business or consumer account in person will allow Claremont Savings Bank’s bankers to focus their efforts on building deeper relationships with their customers.  

“The ability for MANTL to seamlessly integrate with our CSI core puts Claremont Savings Bank in a great position to enhance the account opening experience for our consumer and business customers and focus on growth and innovation in 2024 and beyond,” said David Finnerty, CEO at Claremont Savings Bank. “Our partnership with MANTL will greatly assist us in growing the bank to obtain our strategic goal of thriving, not just surviving, into the future and embrace the principles of mutuality to provide continued and impactful investments in the communities we serve.”

Digitizing the in-branch account opening experience across its five-branch network will allow Claremont Savings Bank to greatly reduce manual processes. Claremont Savings Bank will now be able to automate over 90% of the application process, including decisioning, product service ordering, and core booking. Through the partnership, the bank will implement best-in-class digital fraud prevention measures that catch bad actors in real-time. The MANTL platform leverages over 30 digital data sources to validate information and meet KYC, AML, and BSA requirements in an easily auditable way.

“At MANTL, we’ve made a name for ourselves by helping community banks meet growth targets and achieve ambitious deposit raising goals,” said David Carlson, VP of Sales at MANTL. “By acting as a strategic partner, we’re thrilled to work towards doubling Claremont Savings Bank’s current deposit base, and reducing reliance on time-consuming manual processes”

For more information on Claremont Savings Bank and current deposit offerings, please visit: claremontsavings.bank

About MANTL
MANTL is a financial technology firm offering omnichannel account origination software for banks and credit unions. Consumer Deposit Origination by MANTL is among the fastest and most performant solutions on the market, empowering net-new prospects to open accounts in under three minutes, enabling existing account holders to open additional accounts with just one click, and reducing fraud by as much as 67%. Commercial Deposit Origination by MANTL is a first-of-its-kind solution that reimagines account opening for businesses of all sizes by automating up to 97% of application decisions. MANTL customers raise billions in core deposits each month. Founded in 2016, MANTL is a privately held company headquartered in New York with the backing of prominent venture capital investors. For more information, visit mantl.com or follow MANTL on LinkedIn.

About Claremont Savings Bank
Founded in 1907 in Claremont, New Hampshire, Claremont Savings Bank is a full-service financial partner offering a variety of deposit products and specialized lending solutions for consumers and businesses. The Bank has branches located in Claremont, Charlestown, and West Lebanon New Hampshire, and Springfield, Vermont. The Bank also offers access to investment and insurance services provided through Claremont Financial Services, a division of Claremont Savings Bank.

April 2, 2024 - Claremont Savings Bank Announces New Trustee and Three New Corporators at 2024 Annual Meeting

Claremont Savings Bank recently held its 117th Annual Meeting on April 2, 2024. During the meeting, Jon S. Liland was elected to the Board of Trustees.

Mr. Liland is a shareholder at the law firm of Sheehan Phinney Bass & Green PA, where he leads their White River Junction office. With over 25 years of experience, Jon has worked with a wide range of businesses in various industries, assisting them in achieving their business objectives. His expertise lies in corporate and transactional work, including mergers and acquisitions, financing, shareholder disputes, and exit planning for private company owners. Additionally, he serves as outside general counsel to several businesses, providing guidance on governance matters, equity incentive plans, and commercial issues. Jon is a graduate of Boston College Law School and Cornell University, and currently resides in Hartland, Vermont. 

President and CEO, David Finnerty said, “We are delighted to welcome Jon as the newest member of the Bank’s Board of Trustees.  We look forward to the value and experience he brings to CSB and in helping the continued success of the Bank in achieving our vision and mission.”

The Bank also introduced three new corporators: Noah Souza, Manager of IT Modern Work at Hypertherm in Lebanon, New Hampshire; Richard Ackerman, Trustee with the Community College System of New Hampshire, and Board member at the Claremont MakerSpace; and Alexander Scott, Attorney at Buckley & Zopf in Claremont, New Hampshire.

Mr. Souza has 24 years of experience in Information Technology. He began working for Hypertherm in 2014 when he joined the IT team to implement Microsoft SharePoint. From 2019 to 2021, Noah led the IT Customer Experience team and oversaw the transition to an industry-leading Customer Relationship Management platform, which enabled modernization of commercial operations. Currently, he is responsible for the digital transformation of Hypertherm's internal business processes and productivity tools.  

Mr. Ackerman has a strong dedication to our local communities and played a key role in establishing and managing the ThinkSMART program at Red River, which offers tech education to high school students. This program has been supported by Claremont Savings Bank since its inception and also provides financial literacy education. Throughout his career, Richard has gained experience in building and leading large global technology services teams, ranging from small groups to teams of over 150 people across various time zones. Currently, he serves as a board member at Claremont MakerSpace and as a trustee with the Community College System of NH, where he leads the Student Success committee.

Mr. Scott has dedicated his career to law enforcement and law. Alex started handling cases in the District Courts as a police prosecutor in 1994, and later as an attorney in both the District and Superior Courts starting in 1998. Prior to joining Buckley and Zopf, Alex held positions as an Assistant County Attorney at the Sullivan County Attorney’s Office and as an Attorney at the New Hampshire Attorney General’s Office. Throughout his professional journey, Alex specialized in criminal litigation and criminal appeals. Alex served as the Police Chief for the City of Claremont from 2003 to 2017.  

“We are excited to welcome Noah, Richard, and Alexander to the Claremont Savings Bank Board of Corporators.  Each brings a wealth of knowledge in their respective fields as well as engagement in our Community that enhances the overall diversity of our Corporators.  We look forward to the value our new Corporators will bring to CSB, in addition to the value realized from our existing Corporators, in driving the future vitality of the Bank and our team members in continuing to make a positive impact for our customers financial lives and the overall health and wellbeing of our Communities,” said Mr. Finnerty.

January 31, 2024 - Clremont Savings Bank Announces Employee Promotions

Claremont Savings Bank is pleased to announce the subsequent promotions in our Executive and Senior Management positions: Carol Vivian as Chief Customer Experience Officer, Jim Lynch as Chief Lending Officer, and Chrissy Fratzel as Senior Vice President of Human Resources and Corporate Training.

“Carol has been a staple here at Claremont Savings Bank. She is a true culture carrier of the Bank’s mission and vision.  Her experience, wealth of knowledge, both within the Bank and the Industry, leadership, passion, and commitment to excellence have earned her respect amongst all Team members.  She is a driving force and there is no one better to have in this role, to drive the changes we will need to meet for us to reach our full potential,” said David Finnerty, President and CEO of Claremont Savings Bank.

“Jim is a leader in every sense of the word.  He cares passionately about his team, the team members of the Bank, our customers, and our communities.  His thoughtfulness and approach are pillars to the culture we have built at the Bank.  His leadership presence exudes a calm and steady confidence without sacrificing the unbelievably high standards he sets for himself and all those who engage with and impact the lives of our customers and communities.  I am confident there is no better person to put the welfare of our customers, their businesses, the families those businesses support and the communities that are enriched by their presence than with Jim,” commented David Finnerty. 

“Chrissy has been instrumental in guiding the Bank over her time here, during the instability of the COVID pandemic and most recently with the transition of leadership at the President and CEO level.  Her leadership, thoughtfulness, and intellect are well becoming and overdue for this promotion.  The Executive and Senior Management Team look forward to working with Chrissy in her elevated role, and in building out the future opportunities for the Bank and our team members,” said David Finnerty.

Additionally, Claremont Savings Bank has several other promotions to announce: Dawn Churchill as Vice President, Bank Risk Officer; Tausha Shute as Vice President of Retail Banking; Ann Dewey as Assistant Vice President, Retail Innovation Officer; Marissa Brunelle as Corporate Trainer; Shanna Emanuel as Retail Business Systems Analyst; Brian Baril as Security Administrator; Maria Horne as Assistant Branch Manager at the Bank’s Main Office in Claremont, NH; Kelsi Nelson as Assistant Branch Manager at the Bank’s Charlestown, NH location; Jerica Tyrrell as Assistant Vice President at the Bank’s Springfield, VT location; and Andrea Brown as Assistant Branch Manager at the Bank’s West Lebanon, NH location.

October 29, 2023 - Claremont Savings Bank Receives Award from New Hampshire Business Finance Authority

Claremont Savings Bank's Commercial Lending team was recently awarded the "Loan Participation of the Year" award from the New Hampshire Business Finance Authority (NHBFA). The award was given at this year's Granite State Awards held on October 11, 2023. The Bank partnered with NHBFA to provide financing to Montshire Packing, a meat processing facility located in North Haverhill, New Hampshire.

“I am grateful to Claremont Savings Bank and the New Hampshire Business Finance Authority for helping us purchase the PT Farm meat processing facility. Both the Bank and NHBFA were easy to work with and extremely responsive in putting together financing that made this transaction happen quickly. This enabled us to retain jobs in North Haverhill and to continue to provide a vital service to local farms,” said Mark Boyden from Montshire Packing.

Jim Lynch, the Bank’s Senior Commercial Lender, stated that “our team takes pride in being responsive to the needs of local businesses, and while we never expect any recognition, it was an honor to be recognized by NHBFA, who was a great partner to work with on this transaction”.

NH BFA Executive Director James Key-Wallace shared “We extend our deep appreciation to Claremont Savings Bank for their hard work empowering New Hampshire businesses. The Granite State Awards proudly recognizes Jim Lynch and his team's pivotal contribution in fostering job creation and economic prosperity within our community. Their efforts were exceptional and the award is well-deserved.” 

This is the third consecutive year that the NHBFA has recognized exceptional lenders in New Hampshire. They celebrated the dedication and achievements of five exceptional lenders in New Hampshire who have gone above and beyond in their efforts to leverage BFA programs, facilitating loans that have been instrumental in driving success for local businesses.

June 28, 2023 - Claremont Savings Bank Names David Finnerty As New President and CEO

Heather Minkler, Chair of the Board of Trustees of Claremont Savings Bank, announced the selection of David Finnerty, currently Executive Vice President and Chief Operating Officer of Guilford Savings Bank, as the Bank’s new President and Chief Executive Officer.  Mr. Finnerty succeeds Reginald E. Greene, Jr., who retired after seven years at the Bank. 

“We are thrilled that Dave has agreed to lead the Bank.  He brings great energy and a commitment to community banking and mutuality.  With his strong background in operations and payments, he will help complete our upcoming technology upgrade later this summer and open up new opportunities for us.” said Ms. Minkler.

Mr. Finnerty is a graduate of Norwich University and has an MBA from the University of New Haven.  He has served in the U.S. Marine Corp. Reserves and the Connecticut Army National Guard and has served overseas in the Philippines and Afghanistan.

“I’m excited to join such a well-capitalized, 116-year-old community institution.  I look forward to working closely with the Board of Trustees and the staff to continue the strong tradition of community banking”, said Mr. Finnerty. 

May 1, 2023 - Claremont Savings Bank Announces Two New Corporators at 2023 Annual Meeting

Claremont Savings Bank held its 117th Annual Meeting on April 4, 2023.  At the business portion of the meeting, two new Corporators were elected:

Greg Soho – Greg is Co-owner/CFO of Granite Air Center, LLC.  Granite Air Center is a full-service Fixed Base Operation providing aircraft fueling and ground support, aircraft maintenance, and short- and long-term hangar storage at the Lebanon Municipal Airport in West Lebanon, NH.  Greg holds a BBA in General Business and Finance from the University of Massachusetts Amherst (1988) and an MBA from the University of Massachusetts Amherst (2002).  He lives in Windsor, Vermont.

Jon S. Liland –Jon is an attorney and a shareholder at the law firm of Sheehan Phinney Bass + Green PA, and the head of their White River Junction office.  Jon is a graduate of Boston College Law School and Cornell University, and lives in Hartland, Vermont.

President and CEO, Reggie Greene said “we are thrilled to welcome Greg and Jon as Corporators of Claremont Savings Bank.  Both Greg and Jon have experience in business, finance and law that will help the Bank as we evolve, and their work and connections in the Upper Valley will help us grow our market share.  We are excited about the progress we’ve made since opening a full-service branch in West Lebanon last year”.

Following the business portion of the meeting, Mr. Greene and Lynn Smith, Chief Financial Officer, presented the Bank’s 2022 results, expectations for 2023, and the recent failures of Silicon Valley Bank and Signature Bank along with the responses by the Federal Reserve and FDIC.

On April 5, 2023 at the Claremont Savings Bank Board meeting, Heather Minkler was elected Chair of the Board and Kathleen Hubert was elected as Vice Chair of the Board. Mr. Greene thanked Steven Monette for his years of service as the Chair of the Board.

February 7, 2023 - Increase in "Grandparent Scams" Targeting New Hampshire's Older Adult Residents

Claremont Savings Bank has been informed by the Attorney General’s office that there is a scam alert for New Hampshire residents, especially its older adult population, concerning a recent increase in scammers perpetrating the "Grandparent Scam."

In a "Grandparent Scam," a scammer calls or e-mails a victim posing as one of the victim's relatives, typically a grandchild. The scammer posing as the relative then claims to be in trouble, often saying he or she has been arrested by law enforcement in another state or country. The scammer may also pose as a member of law enforcement and claim to have arrested or detained the victim's relative. The scammer will instruct the victim to not tell anyone, sometimes threatening that the victim is under a "gag order" to not speak about the incident. A gag order is a court order prohibiting public disclosure or discussion of information related to a case.

“At Claremont Savings Bank we are very concerned that scammers are increasing their attempts to gain access to bank account information, through criminal methods,” said Carol Vivian, Senior Vice President of Retail Banking at Claremont Savings Bank. “We encourage consumers to review the details of this Grandparent Scam, and other types with their trusted local bankers. Look out for your friends and family members who may be a target of these financial attacks. At Claremont Savings Bank we want you to know that we are taking a proactive approach to protecting your hard-earned money. We are a trusted resource and can provide advice, if you have received an email or phone call that, doesn’t seem legitimate,” continued Vivian.

In recent weeks, several New Hampshire residents have reported to both local law enforcement agencies and the New Hampshire Consumer Protection Bureau, through its consumer hotline, that they have received these calls from scammers. At least one of these incidents resulted in substantial monetary loss to the victim, who was told that a family member was in legal trouble. Another would-be victim was addressed by the scammers by a unique name only the family knows, lending credibility to the scammer's call. Residents have reported the scammers have arranged to pick up cash directly from the residents' homes.

The Attorney General reminds New Hampshire residents that legitimate law enforcement officials will never:

  • Issue a "gag order" regarding the release of a relative over the telephone or by e-mail;
  • Demand immediate payment over the telephone or by e-mail by wire transfer or in-person payment of cash or other valuables in exchange for the release of a relative; or
  • Ask for your personal identifying information in exchange for the release of a relative.

The Attorney General urges New Hampshire residents to be vigilant. Anyone receiving one of these calls should take the following steps:

  • Do not engage with the caller;
  • Hang up immediately;
  • Do not provide money or personal information, including home address;
  • Contact the family member in question directly, at a known VALID number;
  • Call someone you trust for an opinion about the call you just received;
  • Contact your local police department immediately, especially if you have lost money or other valuables, or made arrangements for the pick-up of money or valuables from your own home; and
  • Report the scam to the Office of the Attorney General – Consumer Protection Hotline
    1-888-468-4454
    E-mail: [email protected]
    www.doj.nh.gov/consumer/complaints

Anyone with knowledge that a vulnerable adult has been scammed or financially exploited should also contact the New Hampshire Bureau of Elderly and Adult Services, at 1-800-949-0470.

February 1, 2023 - Effective February 11, 2023 Saturday Drive-up at our West Lebanon branch will no longer be available

There will no longer be Saturday hours at the West Lebanon branch of CSB. Drive-up ATM will still be available 24/7. 

We greatly apologize for any inconvenience this may cause. We encourage you to visit one of our other convenient locations

January 6, 2023 - Effective February 6, 2023 the Lobby at Washington Street with be permanently closing

As a community bank, we strive to make thoughtful decisions to ensure we’ll be here for our customers for another 100+ years. Effective February 6, 2023 our Washington Street lobby, including walk-up ATM, will be closing permanently. Drive-up teller and drive-up ATM will remain available. 

Services that will be discontinued at Washington Street.  

  • Deposit Account opening and maintenance (except debit card issuance) 
  • Consumer Lending 
  • Notary Services 
  • Medallion Signatures 
  • Coin Machine 
  • Safe Deposit Boxes
  • Business Coin Orders 
  • Night Drop 
  • Walk-up Cash Dispenser

We greatly apologize for any inconvenience this may cause. We encourage you to visit one of our other convenient locations for lobby needs. 

June 22, 2022 - NH Bankers Association: New Chair, Officers and Directors Elected at Annual Meeting

The New Hampshire Bankers Association (NH Bankers) elected Officers and Directors for the coming fiscal year during its Annual Meeting held on June 17, 2022. The meeting was well attended, with over 100 members of the New Hampshire Banking industry featuring Governor Sununu as the keynote speaker.

Kristy Merrill, President of NH Bankers said, “I am deeply grateful to our Chair, Reggie Greene, and our board for their support and leadership during the past year.  With their steady guidance we were able to effectively advocate to help defeat the proposal for bankers to report to the IRS on customers with transactions over $10,000 and the proposal of a State Bank to hold cannabis proceeds from the State. Working closely with our board, we also hosted our first industry-wide Month of Service and continue to serve as a key resource  for all our bank members on issues ranging from regulatory developments to helping attract talent to the industry.” 

Read More here

April 20, 2022 - New Trustee and Three New Corporators at 2022 Annual Meeting

The Bank is pleased to announce a new Trustee. 

Sera Gray – Chief Information Officer – Red River 

Ms. Gray is responsible for implementing applications and processes to ensure efficient and compliant operations. She has been with Red River since 2005 when she joined the Accounting and Finance Unit. In 2008, she took on the role of Corporate Project Manager and worked to expand the Business Operations division. In her seventeen years with Red River, Sera has supported the company’s aggressive growth through business intelligence and insights, quality management, partner integrations and M&A integration initiatives. She holds a B.A. in International Business from Elizabethtown College.

“We are delighted to welcome Sera to our Board of Trustees,” said Reggie Greene, Claremont Savings Bank President and CEO.  “Banks are delivering products and services through more and more sophisticated technology.  Sera brings years of experience as a technology executive and she will help management and the board evaluate our strategy.  She has a strong background in finance and has ties to both Claremont and the Upper Valley,” continued Greene.

Additionally, the Bank announces three new Corporators.

Andre Lafreniere – Partner – Claremont Custom Framing – Claremont, NH

Chris Eldredge – McCrillis & Eldredge Insurance – Sunapee, NH

Ian Kipperman  Senior Accountant – Gallagher, Flynn & Company – Lebanon, NH

“We also welcome three new Corporators,” said Reggie Greene.  “Andy is a Claremont entrepreneur active in community issues.  Chris has close ties to Newport and knowledge of business and insurance issues.  Ian’s work in public accounting and his location in Lebanon will help us to expand our presence in the Upper Valley market,” continued Greene.

Claremont Savings Bank celebrates the retirement of long-time Board member, Frank Reed. Mr. Reed served on the Board of Trustees for 35 years. The Trustees and staff are grateful for Mr. Reed’s service to Claremont Savings Bank for those many years. 

March 31, 2022 - Washington Street Branch Drive-up is Reopening 4/4/22

The branch drive-up will be reopening for normal business hours beginning April 4, 2022. The lobby will remain closed for walk-in service at this time. If you have a Safe Deposit Box at Washington Street, please call us at 800-992-0316 Option 4 to schedule an appointment.  Thank you for your understanding during these past months. 

January 27, 2022 - Security Changes to our Website begin 2/14/22 (.com to .bank)

We’re excited to announce that on 02/14/22 we’ll transition over to Claremontsavings.bank from our claremontsavings.com domain to provide you an even more secure banking experience.

On that day, all visits to claremontsavings.com will be automatically redirected to claremontsavings.bank and all emails will be forwarded from our claremontsavings.com addresses to our new claremontsavings.bank addresses.

While website redirection and email forwarding from claremontsavings.com will remain in place for the foreseeable future, you should take a moment after our launch on February 14th to update your bookmark(s) to our site and any email addresses in your address book.

Our new .bank domain helps to prevent phishing attacks against our employees, customers, and vendors by providing a visual identification cue for our emails and websites. Going forward, you should authenticate our emails and website simply by looking for the “.bank ” (rather than .com) at the end of our email addresses and at the end of our URL. If it’s not .bank, it’s not us.

You can learn more about .bank security here: https://www.register.bank/customerFAQ

The security of your assets and information continues to be our top priority, we love being your bank, knowing the needs of the community and our customers, while ensuring you have the security you would expect from a much bigger bank.

 

Why .BANK? It provides assurance to customers that our website is authentic. It is similar to seeing a .gov web address for a government website, or .edu for education websites. It verifies the website’s legitimacy. Banking has remained one of the most phished industries for more than a decade and having a .bank domain prevents phishing and spoofing attacks that lead to identity theft and financial fraud.

What is .BANK? .bank replaces open domains, like .com, which can be purchased by anyone. It was created and is managed by banking and security experts, to provide a trusted home on the internet for banks to securely and effectively communicate with customers. Since its launch in 2015, thousands of banks have registered .bank  domains and are now using them.

Why is .BANK safer? All .bank domains are required to meet robust security and technology standards and practices, and only verified members of the banking industry can obtain a .bank domain. This verification process helps to prevent lookalike domains from spoofing bank websites to steal customers’ information and make it easy for anyone to immediately identify legitimate bank emails and websites.